Inaccurate information costing Brokers business: survey

This week’s Stargate survey has signalled revealed that over half of the broker respondents (275) were not confident their systems accurately reflected the ever-changing product requirements in the current market and that this uncertainty had cost them business. Product accuracy and availability was highlighted as imperative for brokers to respond to current market uncertainty and lack of this accuracy did hinder their ability to convert this uncertainty into new business. “With both bank and non-bank lenders making strategic product changes daily, Brokers need to be 100% confident the information they access is accurate to ensure customer satisfaction and maximum conversion of opportunities for Brokers” Brett Spencer, Stargate CEO.