All portfolio servicing tasks are actioned within set timeframes. These processing times are based on the urgency of each task and are predetermined to ensure that loanPACK meet the highest service standards.

Generally, most queries will be actioned and communicated directly to the client within twenty-four hours of receipt. However, appropriate response times are task specific.

• Borrower notifications = 48 Hours
• Arrears management = 24 Hours
• Repayment management = 12 Hours
• General customer service management = 12 Hours
• Construction progress payment management = 24-48 Hours
• Security property management = 48 Hours
• Loan increases and Variations = 48 Hours
• Loan retention = 24 Hours