FAQs

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FAQs

Your questions answered

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I run a small business. Will Symmetry be within my budget?

Symmetry is a very affordable system, providing small business with a genuine solution at a low entry fee. The fee schedule is based on a monthly subscription fee and a per user charge. There are no additional I.T. infrastructure costs, and Stargate take care of all the system administration.

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As Symmetry is web based, how secure is my data?

Password protection, 128 bit encryption and multiple firewalls provide the very best in data security. Data is backed up daily and stored offsite by an external security firm. Data always remains the property of the customer.

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What do I need to access the system?

All you require to access the system is Internet Explorer™ 7.0 and a broadband Internet connection.

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Our mortgage business continues to grow rapidly. Is Symmetry able to meet our future needs?

Symmetry is highly scalable. Symmetry has been “stress tested” and can support hundreds of Internet users simultaneously, processing hundreds of applications per day. The platform has been designed so the system can grow with your business.

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How comprehensive is Symmetry’s lender and loan product panel?

Symmetry maintains product details for the majority of banks and all non-bank lenders, with more coming on board. Symmetry allows you to create and maintain unique funder scenarios for tailored solutions. With over 50 lenders maintained by a full time service desk and product administration team, data accuracy is industry best.

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What benefit do I get through working with a hosted service provider?

Clients are able to access state-of-the-art-systems, 24/7, 365 days a year, with next to no infrastructure costs. Because Stargate ‘host’ your system at our premises, we supply the hardware.

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How long does it take to set-up?

Stargate can usually have a business fully operational in no more than 5 days- depending on the information provided following sign-up.