Portfolio Servicing

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Portfolio Servicing

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“Your loan portfolio is perhaps the single biggest asset your business will ever own.  Not only is it proof of all your hard work, it also provides you with a reward for it, a passive income stream.  You need to protect that income stream, and you need experts managing your portfolio.  At Stargate Group, our experts have over 10 years industry experience in nothing but customer service.  Let Stargate service your portfolio so you can concentrate on building a bigger business.”

Brett Spencer, Managing Director.

Portfolio Servicing Responsibilities.

The loanPACK team has years of experience in Bank and Non-Bank customer service departments. From basic inquiries to the most complex of questions, our customer service team is equipped to handle any customer issues, including:

  • Requests for loan statements
  • Issues with telephone/Internet banking
  • Changes of borrower personal details
  • Queries relating to transactions appearing on loan statements
  • Interest rate / repayment issues
  • Request to change loan features / products / repayments
  • Change in loan structures (adding or removing borrowers)
  • Notification of death of borrowers
  • Request to split / combine loans
  • Complaints / dispute resolution

Research more about Stargate Group products and services by downloading a brochure.

Simply click on a link to download a .pdf document.

Starworks - Mortgage Processing & Back Office Support (1.15MB)